Customer Service Representative

About Us

Lyric National Inc. provides skilled nursing facilities and other long-term care facilities with a concierge platform for in-facility healthcare services funded through a supplemental accident and sickness policy (Enhanced Plan). Our program enables residents to access robust medical services—often beyond what traditional Medicaid structures provide—while helping facilities maximize healthcare options for patient care. We are committed to improving healthcare access and financial sustainability for long-term care providers through innovative insurance solutions.

We are seeking a motivated customer service representative to work onsite. In this role, you will answer inbound calls from facility residents/caregivers to discuss insurance questions, billing inquiries, assist with provider schedules and reimbursement. Willingness to be a licensed insurance agent strongly preferred to help assist in sales.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide outstanding customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and patience.
• Handle outbound calling campaigns to follow up on customer requests or promote new products and services.
• Maintain accurate records of interactions using Microsoft Office tools and customer relationship management (CRM) systems.
• Assist with data entry tasks to update client information, order details, and support tickets efficiently.
• Demonstrate excellent phone etiquette and communication skills to ensure each customer feels valued and understood.
• Support sales efforts by identifying customer needs and recommending appropriate products or services to enhance their experience.

• Strong sales aptitude combined with excellent customer service skills to build rapport and foster loyalty.
• Proven experience in call center environments or outbound calling campaigns.
• Exceptional communication skills, both verbal and written, with attention to clarity and professionalism.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; strong computer skills for efficient data management.
• Excellent analysis skills for assessing customer needs and providing tailored solutions quickly.
• Ability to perform data entry accurately with fast typing speeds while maintaining attention to detail.
• Open to sitting for insurance license (company will pay).

Salary: $50000 - $70000 per year