Vehicle Inspector

Overview

ACV is a technology company focused on growth, autonomy, and a people-first mindset. We offer competitive compensation packages and learning and development opportunities to help you advance in your career, with a collaborative atmosphere and a strong culture of innovation.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV) provides data-driven applications and solutions for sourcing, selling, and managing used vehicles with transparency and insights. Our network includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital, ACV Capital, True
360, and Data Services.

At ACV we focus on the health, physical, financial, social and emotional wellness of our teammates. We offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, paid sick leave as applicable by state or local law, holidays, floating holidays, parental leave, bereavement, jury duty, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with opportunities to earn stock
• Retirement planning through the Company’s 401(k)

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Inspectors are the face of our company. They know a lot about cars and explain what customers need to know in an understandable way. They are energetic, meticulous, and ensure clients receive the best service. We value Trust, Transparency, Credibility, and Customer Service, delivered by our Inspectors every day.

• Actively and consistently support efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation
• Help the sales team up-sell or cross-sell services and products
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships
• Travel to dealerships and homes to inspect and write condition reports, listing vehicles to sell on the auction platform
• Take multiple photos, match them to a vehicle, and upload them to the image server using the company-issued smartphone
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers for ACV Auctions platform
• Perform additional duties as assigned

• 1 year of experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
• Ability to read, write, speak and understand English
• Ability to work outside in the elements for extended periods
• Problem-solving aptitude with resourcefulness and innovative approaches
• Ability to work independently with minimal supervision while collaborating in a team
• Excellent communication to understand customer needs and expectations
• Valid driver’s license and a registered and insured vehicle
• Knowledge of systems, software packages, and web-based applications relevant to the role
• Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting
• Ability to drive both manual and automatic transmissions
• Vision abilities to identify small defects around and underneath vehicles

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

ACV is committed to an inclusive culture and being an equal opportunity employer. We welcome and empower every individual to celebrate their true selves, fostering an environment free from discrimination. We consider qualified applicants regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or other protected characteristics.

If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position.