Industrial Mechanic​/Service Writer

Industrial Mechanic / Service Writer

Position:
Full-time Industrial Mechanic / Service Writer

Schedule:

A four-month 9/80 work schedule (a two-workweek schedule consisting of eight 9-hour days, one 8-hour day, and one scheduled day off). Then the schedule transitions to a standard Monday through Friday workweek, with timing adjusted based on business needs.

Salary:
Commensurate with experience – Let's talk!

Benefits: YES! Details below

• Employee Stock Ownership Plan (ESOP)
• Health and Dental Insurance
• 401(k) Matching
• Employee Assistance Program (EAP)
• Tuition Assistance
• PTO for vacation & sick time
• 11 paid holidays
• Plus many perks

Who We Are

We're Admix, a proud employee-owned company and premier manufacturer of industrial mixing equipment! We engineer, market, manufacture, and service high-performance mixing equipment for the food and beverage, chemical, pharmaceutical, and cosmetic industries-and we're GROWING FAST!

Job Summary

The primary responsibility of the Industrial Mechanic / Service Writer is to support customers and the Aftermarket team through a combination of hands-on mechanical troubleshooting, equipment evaluation, service documentation, quotation preparation, and customer communication. This position serves as a key liaison between customers, service personnel, engineering, production, and sales to ensure efficient resolution of equipment service needs.

The Industrial Mechanic / Service Writer is responsible for evaluating equipment service requirements, coordinating repairs and rebuilds, preparing service reports and quotations, supporting the Return Material Authorization (RMA) process, and providing exceptional customer service throughout the service lifecycle. This position reports to the Technical Services Supervisor.

Duties and Responsibilities

• Evaluate customer equipment issues and provide technical guidance regarding maintenance, repairs, rebuilds, and replacement parts.
• Prepare detailed service quotations, repair estimates, and recommendations based on equipment condition and customer requirements.
• Manage and coordinate Return Material Authorizations (RMAs) from initiation through completion.
• Review customer service requests received via phone, email, and web inquiries and ensure timely response and resolution.
• Diagnose mechanical equipment issues through customer discussions, photographs, service reports, and returned equipment evaluations.
• Perform equipment inspections, troubleshooting, disassembly, cleaning, and mechanical evaluations as necessary.
• Create and maintain accurate service documentation, including inspection reports, repair recommendations, service records, and customer correspondence.
• Work closely with production, engineering, purchasing, and sales teams to coordinate repairs, parts requirements, and service schedules.
• Assist in developing service procedures, work instructions, and troubleshooting documentation.
• Support equipment rebuild projects by evaluating equipment condition and recommending required repairs or upgrades.
• Provide inside technical support to customers regarding the installation, operation, maintenance, and repair of Admix equipment.
• Assist with customer training and technical support activities as required.
• Support departmental reporting and service metrics tracking.
• Provide backup support for customer service calls and inquiries as needed.
• Assist the Admix Lab and other departments when required.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong mechanical aptitude with the ability to diagnose industrial equipment issues.
• Knowledge of rotating equipment, pumps, mixers, motors, gearboxes, seals, bearings, and related industrial systems preferred.
• Ability to read and interpret mechanical drawings, assembly drawings, and technical documentation.
• Strong written communication skills with the ability to prepare professional customer quotations, reports, and service recommendations.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and business systems used for service documentation and quoting.
• Ability to work effectively both…