On-Site Operations Manager – Environmental Services

Description

Ham Hed LLC is seeking an experienced On-Site Operations Manager - Environmental Services to oversee our day-to-day janitorial and environmental services operations at the VA Medical Center in Long Beach, California.

This individual will serve as Ham Hed's primary on-site leader and will be responsible for ensuring cleaning services are performed safely, efficiently, and in accordance with contract requirements and facility standards.

The ideal candidate is a hands-on leader who is comfortable managing a large workforce, working directly with supervisors and employees, conducting quality inspections, addressing performance issues, and maintaining strong communication with both Ham Hed leadership and VA representatives.

• Oversee all daily janitorial and environmental services operations at the facility.
• Lead, support, and hold accountable on-site supervisors and cleaning personnel.
• Ensure proper staffing and coverage for all required shifts and areas.
• Conduct routine inspections to ensure cleaning and sanitation standards are consistently met.
• Monitor employee attendance, performance, productivity, and adherence to company policies.
• Assist with hiring, onboarding, training, coaching, corrective actions, and other personnel matters.
• Maintain professional communication with VA representatives and Ham Hed leadership.
• Respond promptly to service concerns and ensure corrective actions are completed.
• Ensure employees follow established cleaning procedures, safety requirements, and OSHA standards.
• Oversee proper use of chemicals, PPE, cleaning equipment, and supplies.
• Monitor supply and equipment needs and coordinate orders, repairs, and replacements as necessary.
• Maintain required operational records, inspection documentation, and reports.
• Help resolve employee concerns and workplace issues while maintaining appropriate chain of command.
• Ensure the operation remains compliant with Ham Hed policies and all applicable contract requirements.
• Provide hands-on leadership and support during staffing shortages, emergencies, inspections, or other operational needs.

• Previous management or supervisory experience in janitorial, environmental services, facilities management, healthcare housekeeping, or a related field.
• Experience overseeing multiple supervisors and/or a large workforce preferred.
• Healthcare, hospital, VA, federal facility, or government contracting experience strongly preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to professionally communicate with employees, customers, and facility leadership.
• Comfortable addressing employee performance and disciplinary matters when necessary.
• Knowledge of commercial cleaning procedures, chemicals, equipment, and workplace safety practices.
• Ability to work in a fast-paced environment and respond appropriately to changing operational needs.
• Basic computer skills and ability to complete reports, emails, timekeeping, and other administrative responsibilities.
• Must be able to successfully complete all background screening and facility-access requirements.

We are looking for someone who takes ownership of the operation. This position requires more than simply supervising employees - the On-Site Operations Manager is expected to understand what is happening throughout the facility, identify problems before they become larger issues, support the supervisory team, and ensure Ham Hed consistently provides the level of service expected by our customer.

Ham Hed LLC is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal requirements, including but not limited to the Federal Acquisition Regulation (FAR)