Manager, Work Orders

About Prime:

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Park La Brea has 4,249 units and is located in Los Angeles, CA.

Monday through Friday 9:00 am to 6:00 pm

$121,730 annually + annual discretionary bonus

As Manager, Work Orders at Park La Brea (PLB), you own all interior, non-unit-turn service operations, making sure resident and building service requests are completed promptly, safely, and to Prime’s quality standards. Reporting to the VP, Property Management (PLB), you lead the interior Paint Technician and inspection team and coordinate interior service requests handled contracted service providers and other third-party vendors, and other third-party vendors, partnering with the unit-turn, facilities, and leasing teams to keep occupied homes and interior common areas well maintained.

You drive strong response times, first-visit completion, and resident satisfaction, bringing clear communication and a continuous-improvement mindset to everything from dispatch through quality assurance. This is a role built on operational excellence and dependable follow-through.

This role is based on-site at Park La Brea in Los Angeles, CA, on a full-time schedule, with availability required to meet service and response-time targets. The role includes frequent mobility across community grounds, units, and work sites.

• A hands-on service leader with apartment or facilities maintenance/service experience, including direct team leadership.
• A strong sense of priority, able to triage, assign, and dispatch service requests against response-time and completion targets.
• A clear communicator who keeps residents and team members informed from dispatch through quality assurance.
• A people leader who schedules, coaches, and develops technicians and inspectors and holds the team accountable to Prime’s standards.
• Continuous-improvement minded, focused on first-visit completion and reducing callbacks.
• Experienced managing third-party and unionized vendor relationships, holding them to clear scope, quality, and schedule standards.
• Safety- and compliance-minded, with a commitment to OSHA and applicable EPA/lead-safe standards.
• Genuinely aligned with Prime’s PRIME values:
  Passion, Responsibility, Inclusion, Mindfulness, and Excellence.

• Own all interior, non-unit-turn work orders at PLB, including interior service requests handled contracted service providers and other third-party vendors
• Prioritize, assign, and dispatch service requests to meet response-time and completion targets, communicating clearly with residents and team members.
• Coordinate parts, supplies, and vendor support needed to complete interior service work, procuring through the Facilities purchasing and warehouse function.

• Oversee pest-control service for interior and unit-related requests, holding the vendor to clear scope and response standards.
• Manage the day-to-day relationship with our third-party and unionized vendors, coordinating scope, quality, schedule, and a productive, compliant partnership on interior service work.
• Hold dotted-line oversight of the third-party vendor for interior service requests, pest control, and other third-party service vendors.

• Lead, schedule, and develop the interior Paint Technician team, setting clear expectations and building an inclusive team where every team member belongs.
• Recruit, train, and retain skilled service team members; partner with Human Resources on performance management, progressive discipline, and work-related injuries.
• Collaborate with the broader Facilities department to align priorities, coordinate shared…