Field Service Technician

Job Title

Job Title

About Odevo

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives.

Residential real estate is the world's largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.

In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 14,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.

By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.

Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.

As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers.

If you share our mindset and ambition, we'd love you to join us and help accelerate our mission together.

Duties and Essential Functions

The essential functions listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Order Execution

• Take ownership of assigned work orders from initial assessment through completion and closeout, working independently while escalating for support when needed
• Respond to reactive maintenance requests within assigned service-level timelines
• Test completed repairs to confirm proper function, and leave the work area clean and safe before closing the work order
• Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes
• Accurately track materials, receipts, and labor, and notify the Maintenance Director before continuing with any work expected to exceed the approved Not-to-Exceed (NTE) amount
• Identify any change to the original scope of work and obtain approval from the Maintenance Director before proceeding with out-of-scope work
• Proactively communicate delays, parts needed, access issues, return visit needs, and changes in scope to the Maintenance Director and community manager as applicable.

Preventive & Scheduled Maintenance

• Perform routine inspections and preventive maintenance tasks as assigned across community common areas
• Document findings and report deferred maintenance items, safety concerns, and larger repair needs observed on site for Director review
• Support seasonal maintenance programs, including HVAC filter changes, irrigation walkthroughs, and lighting checks

Trade Partner Coordination

• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work
• Verify trade partner work quality before closing associated work orders
• Report trade partner performance issues to the Maintenance Director promptly

Documentation, Safety & Compliance

• Log all time accurately in the UKG timekeeping system daily
• Maintain vehicle, tools, and equipment in clean, organized, and safe working condition
• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies
• Retain work order records and supporting documentation in accordance with the company's five-year retention policy

Community & Client Relations

• Deliver a high standard of customer service in all interactions with community managers, residents, board members, and vendors, treating each with courtesy and professionalism
• Represent UpKept Services brand…