Parts Intercept Specialist

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

The Parts Intercept Specialist is responsible for using systems to identify calls with potential to order parts before a Service Technician first visits the consumer’s home, call the consumer to verify issue and appliance make/model, and place order for the part on behalf of the technician.

• Identify future-scheduled service calls with potential for Parts Intercept based on call description
• Call consumer to verify issue and appliance’s make/model number
• Research and order appropriate part for repair
• Work with Field Service Technicians and management to drive first time call completion
• Meet productivity and efficiency goals as established
• Prompt and regular attendance

Qualifications/Requirements:

• Technical or mechanical experience
• Excellent communication and interpersonal skills

Desired Characteristics:

• Demonstrated understanding of the fundamentals of electricity and schematics

To know more about this position, please contact: