Service Technician

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran and fraternal organizations across our industry. We’re looking for passionate, driven professionals to help us deliver industry-leading products and unforgettable player experiences. With a strong focus on innovation, service, and support, we’re transforming how our veteran and fraternal partners raise money for the causes that matter most.

The Service Technician will be responsible for installing, troubleshooting and repairing games and associated systems when malfunction occurs. They will also perform preventive maintenance to all machines to ensure they are functioning accurately. The role will require daily travel throughout a designated territory in and surrounding Louisville, KY.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
• Replace all broken parts, i.e. bill acceptors, printers, monitors, logic box, etc.
• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Troubleshoot point of sale and/or server issues, i.e. no internet connection, IP address conflicts, install a printer and set as default, etc.
• Frequently move machines weighing in excess of 400 pounds.
• Perform all preventative maintenance on each type of device.
• Properly complete work orders to record repairs and service.
• Setup and configure the router for a location.
• Properly wire a location so that there are no loops.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to our guests and employees.
• Perform other duties as assigned.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games.

The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.