Technician – Instrument Service

Target Pay Range
: $17.00–$23.00 hourly

Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I provides service to internal and external customers by performing maintenance on, troubleshooting, and repairing designated Heska instrumentation.

• Troubleshoots, repairs, and performs quality assurance checks on Heska’s line of instrumentation, including, but not limited to infusion pumps and additional instrumentation.
• Tracks to individual performance goals, repair quality standards, and key operational performance targets, including, but not limited to turnaround times and failure rates.
• Provides customer service and support, and occasionally interacts with customers, as deemed necessary by the Instrument Service Supervisor.
• Acquires skill in the repair of additional instrumentation under the tutelage of Senior Technicians and self-study of service and user’s manuals.
• Prepares service reports and appropriate documentation for each instrument serviced in a timely manner.
• Provides input by monitoring trends in terms of instrumentation reported problems, technical findings, and repair resolutions.
• Other duties such as periodic independent studies, quality control, and acceptance testing, as assigned.

• Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years’ experience in related field.
• Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

• Demonstrated proficiency in the areas of basic electronics, fluidics; must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E‑mail.
• Commitment to Heska’s Promise and Creed.

• The intellectual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, analyze and interpret technical procedures.
• Ability to effectively present information and respond to questions from managers, clients and customers.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate and percent and draw and interpret bar and line graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits eligibility is based on employment status.

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.