Technician I – Instrument Service

Instrument Service Technician I

Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I provides service to internal and external customers by performing basic troubleshooting, repair, testing, and production tasks on instrumentation. This role is responsible for ensuring product quality, maintaining accurate documentation, and supporting operational efficiency in a fast-paced, team-oriented environment.

This role requires flexibility to support both service and production functions. Work assignments and responsibilities are subject to change based on business demands. Advancement into additional responsibilities or functional areas is determined by the supervisor based on successful cross-training, demonstrated proficiency, and business need.

The target pay range for this position is $22.00-$25.00 hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

• Performs troubleshooting, repair, and quality assurance testing on designated instrumentation following established procedures.
• Supports production operations including inspection, testing, calibration, labeling, and packaging of instrumentation.
• Ensures all instruments meet quality standards, proper configuration, and documentation requirements prior to release.
• Follows all Standard Operating Procedures (SOPs), work instructions, and quality system requirements.
• Maintains a clean, organized, and safe work environment in compliance with operational standards.
• Collaborates with team members across service and production to meet operational goals and turnaround expectations.
• Escalates product, process, or quality issues to leadership.

• Completes required service and production documentation accurately and in a timely manner.
• Maintains accurate and timely documentation for service, production, and quality activities.

• Supports training, quality initiatives, and continuous improvement efforts.
• Performs additional tasks as assigned.

• Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years' experience in related field.
• Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

• Demonstrated proficiency in the areas of basic electronics, fluidics must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.

• The intellectual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, analyze, and interpret technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate and percent, and draw and interpret bar and line graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires ability to lift up to 75 pounds on a regular basis.
• Ability to see slight differences in objects, shapes, and pictures.
• Requires prolonged sitting at a work bench, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.