Service Technician​/Demonstrator

Join to apply for the Service Technician/Demonstrator role at Koenig & Bauer (US)/(CA)

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Join to apply for the Service Technician/Demonstrator role at Koenig & Bauer (US)/(CA)

This range is provided by Koenig & Bauer (US)/(CA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$27.00/yr - $46.00/yr

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: Remote with 100% travel to customer locations across the United States.

Reports to: Regional Service Manager

Standard Schedule: Standard work schedule is Monday – Friday and hours vary; but must be able to work weekends, early mornings, and some evenings

FLSA Status: Non-exempt/Hourly

Compensation: $27 - $46 per hour

Job Responsibility
:
The Demonstrator is responsible for the operation, demonstration, and explanation of Koenig & Bauer sheetfed presses including peripheral equipment. The Demonstrator provides training and instruction on the operation and maintenance of the presses and peripheral equipment to customers and their staff both upon installation of new equipment and on an on-going basis. Demonstrator must also be able to troubleshoot and repair machine issues

Essential Duties and Responsibilities
:

• Works with the Koenig & Bauer Service installing and commissioning Koenig & Bauer systems and equipment through customer demonstrations including Koenig & Bauer quality control systems, software and hardware, demonstrations, training and application development for sheetfed printing equipment and additional options.
• Has knowledge of and is able to convey competitive advantage of Koenig & Bauer presses and systems including all peripheral equipment.
• Looks for opportunities to increase customer satisfaction and create enthusiasm and pride in Koenig & Bauer and its systems and equipment to maximize sales potential.
• May demonstrate equipment hardware and software at trade shows.
• Documents all training and demonstrations.
• Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
• Complete accurate and timely records including updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications
:

Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing preferred. Experience operating a…