Cross Utilized Supervisor

Cross Utilized Supervisor

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Directs the work of ramp agents as they unload and load the cargo bin on commercial aircraft. Drive and operate small specialized commercial vehicles. Provide day to day work direction to passenger service representatives. Physical demands include heavy lifting, pushing, pulling, bending, stretching, and standing for extended periods of time.

This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.

What you will be doing:

• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
• Promptly handles all customer service complaints with a focus on positive resolution.
• Supervise Lead Agents; allocating agent resources as needed.
• Other duties as assigned.

Must have a flexible schedule

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• Ability to supervise up to 10-15 agents.
• Maintain a valid driver's license, with a good driving record.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Must have strong verbal and written communication skills.
• Knowledgeable of computer software programs.

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.