Central Service Courier-Staten

Overview

You're an important part of our future. Hopefully, we're also a part of your future! At

B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Job Title:

Central Service Courier – Staten Island
Company:

B. Braun Medical (US) Inc.

Location:

Lyndhurst, New Jersey, United States

Functional Area:

Other Areas
Working Model:
Remote
Days of Work:
Monday, Tuesday, Wednesday, Thursday, Friday

Shift: 5X8
Relocation Available:
No
Requisition

Preferred candidate to reside in the Staten Island area

• Processing of all inbound and outbound repair orders, including order documentation, instrument identification, receipt and shipment of repairs.
• Shipping and receiving of instruments to and from St. Louis in a timely manner.
• Prioritize the processing of repair orders according to scheduled workload.
• Coordinate receipt, verification, QA evaluation and accurate input of customer repair orders, noting special handling (rush order, insulation, etching).
• Coordinate proper processing of repair order paperwork.
• File, update and maintain customer information.
• General housekeeping.
• Daily quote entry.
• Responsible for completion of departmental transfers and coordination with Order Fulfillment.
• Assure proper completion of order closeout and shipping of repairs.
• Package repair orders.
• Pick up sets and return them to hospitals after daily repairs have been carried out.
• Demonstrate Lean Concepts across the department.
• Assist customers with technical inquiries.
• Maintain equipment maintenance logs and conduct equipment inspection.
• Maintain vehicle maintenance and cleanliness.
• Communicate customer cancellations, instructions, concerns, and scheduling changes.
• Fulfill inventory needs, ordering and keeping inventory neat and organized.
• Must possess and maintain a valid driver's license.
• Must possess and maintain a clean driving record.
• Must comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Must embody the Company's Vision, Mission and Values.
• Other duties may be assigned.

• Contribute to creating a climate of trust, ethics, and accountability by effectively seeking out and accepting feedback from others.
• Possess the ability to exceed expectations with the customer in mind and take responsibility for driving key results as well as empower others to achieve desired outcomes.
• Demonstrate behaviors that drive efficiency by understanding and improving processes as well as sharing best practices.

Salary Range: $20.95 – $29.34

Required:

• 1–2 years of customer service experience, preferably at a handheld surgical instrument company.
• High school diploma; BA/BS preferred.
• Ability to communicate effectively.
• Knowledge of Microsoft Office and Lotus Notes.
• Knowledge of SAP is a plus.
• Must possess and maintain a valid driver's license.
• Must possess and maintain a clean driving record.

• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rates, ratios, and percent; ability to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The…