Field Service Technician

18 Dorrance St, Charlestown, MA 02129, USA

Motivate is seeking part‑time Field Service Technicians for our Boston bikeshare system. The technicians will help maintain station terminals and station components, traveling throughout the system to check docking stations and perform maintenance that ensures proper operations. The starting schedules are Sunday – Wednesday, 9:30 am – 5:30 pm and Wednesday – Saturday, 9:00 am – 5:00 pm. Schedules are subject to change as outlined in the Collective Bargaining Agreement and for business need.

• Complete maintenance and test functionality of station components, performing all diagnostic testing, troubleshooting station malfunctions and issues (both simple and complex), and completing both minor and major repairs.
• Demonstrate expertise in all technical aspects and components of station hardware and software.
• Operate a motor vehicle and ride a bicycle throughout an urban environment.
• Ensure that all necessary reporting is accurate, complete, and timely.
• Complete special projects assigned by the management team.

• Technical aptitude for both electronics and mechanical systems; prior experience in technical troubleshooting and resolving issues, with a background in electronics, repair, construction, or related fields preferred.
• Safety‑mindful, experienced with a pallet jack, and comfortable with hand and power tools; forklift experience is a plus.
• Technology‑proficient, comfortable using smartphone apps, email, chat/text, and able to learn new technology and software applications.
• Valid driver’s license and able to pass a motor vehicle record check.
• Comfortable driving, stopping, and working in busy, outdoor urban environments.
• Able to lift up to 75 pounds and to stoop, bend, and stand for long periods.

• Comprehensive medical, dental, and vision plans.
• Life, accidental death, long‑term, and short‑term disability insurance options.
• Paid time off and sick time.
• 401(k) retirement plan with company match.
• Bike Share Membership.
• Opportunities for growth.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or sincerely held religious beliefs.

If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.

18 Dorrance St, Charlestown, MA 02129, USA