Customer Service Front Desk Representative - Lyons, Illinois

Job Details

Job Location:

Lyons, Illinois - Lyons, IL 60534

Position Type:
Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Category:
Customer Service

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high-energy individual to join our Customer Service Team as a Front Desk CSR. As a part of our Customer Service team, you must be responsible, reliable, detail-oriented and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service is a plus but not required.

A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance‑oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

• Assist walk‑in patients with check‑in for appointments, re‑supplies, challenges, or questions regarding their equipment or any inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls efficiently and courteously.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on‑the‑job training.

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de‑escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting clinicians as directed.
• Ability to type minimum of 30 words per minute.