Security Team Member - Lyons IL

Location: Chicago, IL, 60646

As a Security Team Member, you are the frontline guardian of our guest experience. You ensure a safe, high‑vibe, and welcoming environment by staying alert, maintaining a visible presence, and responding to needs with a balance of authority and empathy.

• Maintain Site Safety:
  Conduct proactive patrols of property grounds and monitor entry/exit points, including performing thorough, professional bag checks.
• Enforce Safety Standards:
  Guide guests in following venue policies—including ride restrictions and food/beverage rules—to ensure a secure environment for everyone.
• Master Crowd Flow & De‑escalation:
  Monitor high‑traffic areas and utilize professional de‑escalation techniques to resolve conflicts or handle rule violations calmly.

• Effective communication skills to convey information clearly and courteously.
• Strong service orientation by actively seeking ways to assist guests.
• Active listening skills, including giving full attention, understanding points made, and asking appropriate questions.
• Social perceptiveness to be aware of others’ reactions and understand their causes.
• Basic computer literacy to operate security systems and write incident reports.
• Time management and supervisory skills to manage one’s own time and assist in overseeing others.
• Maintain a high level of professionalism and embody the CELTS Spirit.

• Post‑secondary education in a Law or Security program, or previous experience in a similar or related field.
• Strong writing and communication skills.
• Ability to organize work, plan activities, and set priorities effectively.
• A friendly and pleasant personality demonstrating maturity and sound judgment.
• Standard First Aid and CPR Certification.

• Ability to speak a second language.
• Security experience in an amusement park or waterpark setting.

• Ability to work outdoors in all types of weather, including heat and humidity.
• Availability to work weekends, holidays, and sometimes in isolation.
• Creativity, flexibility, and strong problem‑solving capabilities.
• Excellent organizational and administrative skills with strong attention to detail.
• High school diploma or GED required.
• Permanent Employee Registration Card (PERC) issued by the Illinois Department of Financial & Professional Regulation (IDFPR).