Field Service Engineer

Job Details:
Level: Experienced |

Job Location:

WI-Madison - Madison, WI | Position Type:
Full Time | Education Level: High School | Travel Percentage:
Up to 25% | Job Shift: Day

Equipment Management Service and Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self‑Service Kiosk, and Critical Power sectors. EMSAR’s customer‑centric model enables the Company to customize and deliver the highest quality solutions to its blue‑chip and emerging client base. EMSAR’s portfolio of services includes:

• On‑site technical field support, including maintenance and repair
• FDA field change orders (recalls)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

This intermediate‑level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three‑phase high‑voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client‑facing representative for the organization and is expected to perform efficiently, effectively and represent EMSAR in a professional manner.

• Provides on‑site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Provide intermediate level of engineer support and service work.
• Responsible for following quality practices specified by EMSAR and product vendors.
• 25% of daily duties include managing/completing assigned work orders in EMSAR's Computerized Management System platform, Servicemax.
• Performs additional duties as needed and/or assigned by supervisor/manager.
• Makes and keeps a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• May operate on site to dedicated client facility.
• May provide on‑the‑job support to entry‑level technicians.
• Supports and applies appropriate quality system processes.

• Analytical:
  Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Reliance on instructions and pre‑established guidelines to perform the functions of the job. Technical skills:
  Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral / Written communication:
  Excellent verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal / external relationships.
• Planning / organizing:
  Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly‑used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
• Works independently with some direct supervision.

• High School diploma or equivalent, 2–4 years of technical experience, valid driver license and liability insurance, ability to drive personal, fleet and/or rental vehicles.
• OR Associates degree or higher and/or Trade school degree and 1+ years technical experience (internship, externship, apprentice is acceptable), valid driver license and liability insurance, ability to drive personal, fleet and/or rental vehicles.

• Extensive periods of sitting at a computer terminal documenting services.
• Extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools.
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required.