Service Manager

Service Manager

Madison, WI 53714

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for leading and assisting the team to execute all maintenance aspects of your community. This position may provide service leadership support across multiple communities within an assigned region and must be adaptable to varying operational needs.

A successful Service Manager POD is able to manage their teams' time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

• Perform and oversee daily service requests within assigned communities, ensuring timely and high-quality completion
• Perform and oversee advanced system repairs including electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
• Support and execute unit turns to maintain make-ready timelines, including painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Execute daily, weekly, monthly service schedules as designated by Area Service Manager or Community Director
• Perform timely pre-move-out inspections with Community Director as needed
• Foster a culture of accountability, teamwork, and service excellence
• Provide hands-on leadership and skill development to the entire maintenance team to strengthen technical capability, accelerate repair timelines, and consistently deliver quality workmanship Address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Area Service Manager and Community Director
• Complete and supervise detailed carpentry, drywall, and interior/exterior painting work
• Lead and participate in preventive maintenance and property improvement projects in conjunction with Area Service Manager
• Provide hands-on leadership and skill development to the maintenance team to optimize repair efficiency and ensure quality standards are consistently met
• Prioritize daily service assignments and provide hands-on support as needed
• Schedule and coordinate timely completion of work orders with maintenance staff and vendors
• Conduct and lead regular property inspections and take immediate corrective action to ensure vacant units, common areas, amenities, and grounds meet Weidner quality standards
• Perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
• Supervise and assist with cleaning pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Must utilize personal cell phone and specified apps as part of your daily role
• Must take part in the on-call rotation, as scheduled / needed
• Must use personal vehicle to go between properties and pick up supplies as assigned during work hours
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life Insurance
• Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost

Financial Benefits

• 401(k) Retirement Plan with company match of up to 4% of your eligible income
• Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work

• Vacation accrual, with no usage waiting period upon accrual
• Sick time accrual, with accrued time usage eligibility after 60 days…