Floor Tech- Westin Grad Cayman Seven Mile Beach Resort & Spa

Floor Technician / Room Attendant

The Floor Technician / Room Attendant is a service-driven, energetic team player responsible for maintaining exceptional cleanliness and presentation of guest rooms, public areas, corridors, and all floor surfaces (carpeted, tile, and hard surfaces) throughout the resort. This dual-role position combines general room cleaning with specialized floor care and preventative maintenance on flooring equipment, ensuring a safe, welcoming environment that meets brand standards and exceeds guest expectations.

Essential Duties and Responsibilities

• Clean and sanitize guest rooms, suites, offices, corridors, lobbies, and other public areas, including vacuuming, dusting, emptying trash, collecting and replacing lines, and restocking amenities.
• Perform deep cleaning and maintenance of all floor types: strip, wax, buff, and polish hard surfaces; shampoo, extract, and spot-clean carpets; and sweep/mop tile and brick flooring.
• Operate and maintain specialized floor equipment (e.g., buffers, extractors, vacuums) safely and correctly, performing preventative maintenance as needed.
• Respond promptly to guest requests, special cleaning projects, and management directives while multitasking in a fast-paced environment.
• Utilize appropriate cleaning chemicals, supplies, and procedures; always display safety signs (e.g., "wet floor") and observe health, safety, and infection control protocols.
• Promote goodwill by being courteous, friendly, and helpful to guests, visitors, and colleagues.
• Maintain a neat personal appearance, clean work area, and organized cart/equipment at all times.
• Report safety hazards, maintenance issues, or equipment malfunctions immediately.
• Work independently or as part of a team, prioritizing tasks to meet deadlines and handle high-volume requests with attention to detail and sound judgment.
• Perform other duties as assigned to support operational needs.
• Assist with turnover of rooms during peak periods or staffing shortages.
• Participate in inventory counts, deep-clean initiatives, or cross-departmental projects as required.

Requirements

• Adhere to dress code and maintain a neat, clean appearance.
• Wear identification while on duty and report to work on time.
• Complete annual training, staff meetings, and in-services.
• Represent the resort in a positive, professional manner, communicating its mission, ethics, and goals.
• Comply with all organizational policies, including ethical practices and continuous quality improvement.

Qualifications and Experience

• High school diploma or equivalent required.
• Minimum 1 year of combined experience in housekeeping/room attendant roles and floor care/technician positions (hospitality or facility services preferred).
• Proven ability to operate floor maintenance equipment safely.
• Strong command of the English language (speak, read, write, understand).

What are we looking for?

• Knowledge of housekeeping procedures, environmental services, and floor care techniques.
• Excellent organizational, interpersonal, and multitasking skills.
• Ability to work independently, exercise creativity, maintain a positive attitude, and prioritize complex situations.
• Attentive to detail with capability to complete assignments accurately and on time.
• Proficient in handling difficult interactions professionally.

Physical Requirements and Working Conditions

• Must be able to stand, walk, bend, twist, stoop, reach, push, pull, and lift/carry up to 50 pounds for the duration of an 8-hour shift.
• Full range of motion, including repetitive tasks, handling objects, and exposure to cleaning chemicals, dust, and communicable diseases.
• Physically demanding role in a high-stress, guest-facing environment.
• Flexible schedule required, including evenings, weekends, holidays, and irregular hours.

Compensation:

CI $6.56

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.