Technician, Headend

Position Summary

Responsible for the reception, distribution of off‑air, satellite, and other programming to the Outside Plant, including installation, construction, operations, and repair of all equipment associated with the headend and signal distribution network.

• Monitor video and audio quality of services delivered on the forward and return spectrum (analog – digital – IP).
• Perform daily checks of RF levels and headend alignment.
• Verify video and audio levels for satellite and stereo processing equipment.
• Monitor commercial insertion equipment for performance as needed.
• Perform status monitoring of RF and data performance, report and/or repair discrepancies.
• Responsible for ISP wiring, balancing, and testing of node splits and/or node swaps due to capacity or node replacement.
• Work with OSP Technician for node optimization and balancing of RF/light levels.
• Responsible for all headend/Hub locations within the region.
• Optical transmitter and receiver installation, connection, and configuration.
• Scope, clean, and test fiber jumpers.
• Rack and stack new equipment and associated cabling.
• Perform DC power and FAP connections for equipment within rack.
• Crimp CAT6 ends with T568B wiring code.
• Utilize test equipment such as spectrum analyzer, optical spectrum analyzer, optical light meter, OTDR, RF signal meter, and MPEG analyzer.
• Understand modulation schemes including QAM, QPSK, and OFDM; and CWDM and DWDM.
• Be on call as required via on‑call rotation; perform night work for maintenance and cutovers.
• Assist supervisor with workflow, training new technicians, and quality assurance.
• Perform other tasks assigned by supervisor.

This job has no supervisory responsibilities.

• High school diploma, GED, or equivalent combination of education and experience; or one to three months related experience and/or training.
• Strong headend, RF, IP, optical, and MPEG engineering and computer skills.
• Ability to solve network problems, manage performance and capacity issues.
• Knowledge of test equipment and modulation schemes.
• Ability to work independently and as part of a team.
• Valid driver’s license with satisfactory driving record.
• Communication skills: read, write, present information to customers and colleagues.
• Mathematical ability: basic arithmetic, ratios, percentages, and data interpretation.
• Reasoning ability: apply common sense to follow simple instructions and handle standardized situations.

Regularly required to stand, walk, and use hands to reach, lift (up to 50lb routinely, up to 100lb occasionally), climb or balance, stoop, kneel, and crawl. Requires close and distance vision, color vision, and depth perception.

Moderate noise level; outdoor and indoor settings; exposure to electrical and mechanical hazards; work may involve ladders and limited space.

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life insurance (1×salary at no cost)
• Long‑term and short‑term disability insurance (no cost)
• Voluntary employee, spousal, and child life insurance
• Company‑recognized holidays with additional floating holidays
• Paid time off (PTO) program
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Employee bonus plan participation
• Cogeco stock purchase plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition reimbursement
• Headspace membership
• Linked In Learning subscriptions for select colleagues

Berwick, PA

We are committed to creating a workplace of belonging where all colleagues can bring their best selves to work. We celebrate diversity and inclusion and actively promote internal opportunities to support career growth. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at