Facility Manager

Job Summary

Supervise, train, and inspect the performance of Maintenance & Housekeeping staff, ensuring all tasks are completed to the hotel's standards. Responsible for setting department priorities, maintaining the property maintenance program, scheduling and assigning workload, maintaining inventories, and responding to emergency calls.

• Contribute to building and maintaining a first‑rate Engineering team.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain and improve the quality of the guest experience at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  • all hotel features, services, and hours of operation
  • all room types, numbers, layout, decor, appointments and location
  • daily house count, and expected arrivals and departures
  • room availability status for any given day
  • all VIPs guests, special requests or any in‑house guest concerns or issues
  • in‑house guest list and be familiar with guests' names and room locations
  • scheduled in‑house group activities, locations and times
• Guest‑rooms preventive maintenance program – change bulbs and filters, minor touch‑up of furniture, minor electrical and plumbing repairs (key locks, commodes, faucets and lamps), ability to caulk and clean, minor painting touch‑up, and minor wallpaper repairs.
• Public area upkeep – change bulbs and filters, minor touch‑up of furniture, minor electrical and plumbing repairs (commodes, faucets and lamps), ability to caulk and clean, minor painting touch‑up, and minor wallpaper repairs.
• Back‑of‑house area upkeep as needed – change bulbs and filters, minor touch‑up of furniture, minor electrical and plumbing repairs (kitchen equipment, laundry machines, mechanical rooms), ability to caulk and clean, minor painting touch‑up, and minor wallpaper repairs.
• Off‑site Villa Maintenance – change interior and exterior bulbs, filters, minor touch‑up of furniture, minor electrical and plumbing repairs (key locks, commodes, faucets and lamps), ability to caulk and clean, minor painting touch‑up, and minor wallpaper repairs; general kitchen equipment maintenance and repairs; respond to Villa emergencies. Communicate all major repair, issues or problems to Director of Guest Relations and Villa Owner.
• Check work order assignment board daily and complete assignments on a timely fashion in order of priority.
• Assist Housekeeping with preparing guestrooms for arrival – testing all electronics, IT connectivity, Lutron and HVAC controls, plumbing fixtures, and any furniture, wall, ceiling or floor deficiencies.
• Respond to guest and departmental requests in a timely and efficient manner.
• Conduct routine mechanical room, HVAC, utility and system checks; report issues to General Manager.
• Maintain pool – daily log recording, cleaning, chemical readings and mechanics.
• Maintain fitness equipment – cleaning and routine maintenance checks.
• Trash pickup, sweeping, mopping and power washing of all public spaces and back of house.
• Manage pest control and report issues to Director Guest Relations.
• Responsible for staff hiring and training; performance evaluations and disciplinary actions; ensuring hotel policies and procedures are met and enforced.
• Responsible for department scheduling and managing payroll within budget.
• Responsible for managing department budget, purchasing and invoicing according to hotel policies.
• Climb ladders to reach heights of about 30 feet.
• Change light bulbs and report status of inventory.
• Change air filters and report status of inventory.
• Work with contract services in window washing and teak upkeep.
• Working knowledge of telephone units, televisions, WAPs.
• Working knowledge of paint, plumbing, electrical, HVAC and general mechanical.
• Working knowledge of fire panel operations.
• Working knowledge of pool operations and…