Maintenance Manager

The Maintenance Manager is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel. He/she is responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. He/she is also responsible for the safety and security of the hotel premises.

• Establishes standard policies and procedures for recruitment for Security personnel.
• Be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.
• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
• Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.
• Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
• Cables relationship with all guest of the hotel.
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Hotel departments as a whole, explaining new directions and policies and procedures at the same time to HOD and associates.
• Conducts frequent front and back of house checks ensuring the security procedures, standards of associates grooming and manning levels are in order and takes appropriate action where necessary.
• Conforms to and enforce policies & procedures and rules & regulations as laid down by Wyndham Hotel Group and the hotel in order to achieve the highest levels of uniformity and guest service.
• Delegates to and supervise all staff within the department and assist them in preparing work schedules.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
• Establish control procedures in all operation aspects in accordance with hotel’s policy.
• Implement and enforces safety regulations and house rules.
• Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Performs special duties as required or designated by the Director of Engineering.
• Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
• Prepare various monthly reports as required by the Director of Engineering.
• Responsible for implementing the policies and procedures in operation of the Security.
• Responsible for the entire operations, staffing and equipment of the Security Department.
• Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
• Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
• Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
• Performs duties common to all supervisors and other duties as may be assigned.
• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
• Create, approve and post all Engineering staff schedules according to Wyndham standards.
• Create and adhere to annual budget for department.
• Develop financial forecasts and actively participate in monthly profit/loss review meetings.
• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
• Ensure the hotel is in compliance with all local, state and federal laws.
• Create and implement a preventative maintenance program for all hotel equipment.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Actively participate in energy conservation programs.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Administer all vendor contracts controlled by the engineering department.
• Support and participate in all Wyndham programs.
• Lead and participate in Wyndham Safety Committee.