Critical Facilities Specialist II

Critical Facilities Technician

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems.

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits
• Day One Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

• 0‑2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems – Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Google Sheets and Google Classroom proficiency.
• Multi‑tasking: manage several systems to handle ticket queues and changing work tasks throughout the day.
• Attention to detail – ability to understand and follow documented processes and Iron Mountain’s safety code; the role is highly process‑driven.
• Organization & prioritization – manage time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn – opportunity to grow a career within Iron Mountain.
• Customer‑service mentality – customer‑obsessed focus.
• Availability for overtime work; working hours may vary and nights, weekends, and holidays may be required.
• Ability to obtain security clearance via government or other agency background check may be required.
• Applicants must meet all requirements, including customer‑contracting requirements, and must be U.S. citizens.

This job description is not meant to be an all‑inclusive statement of every duty and responsibility of the job holder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US:
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.