Maintenance Supervisor

SUMMARY:

Responsible for the locations repairs and maintenance by accomplishing the preventative maintenance program as directed and supports repairs and renovation projects for building and grounds. Monitors, leads, directs and supervises maintenance personnel. This position is the property's lead maintenance role responsible for preventive maintenance, life-safety compliance, vendor coordination, room readiness support and overall building upkeep.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Cultivates a respectful workplace maintaining and holding accountable the maintenance department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement

Provides maintenance training to all new hires as well as on-going training to maintenance staff

Assigns duties to maintenance staff and observes performance to ensure adherence to hotel policies and operating procedures

Selects or assists in the selection of hotel maintenance staff

Reviews employee performance, conducts coaching, appraisal, and progressive discipline up to termination

Effectively and professionally communicates with co-workers and supervisors

Ensures all fire and safety inspections are completed and any discrepancies are corrected

Administers the preventative and repair maintenance program as required: properly completes work orders on time Document completed repairs and open items within the company’s task management software

Adheres to all local, state, and federal laws and safety regulations

Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.

Follows company policies and procedures

Completes training regarding safety, security, department procedures, and service guidelines

Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff or assets

Ensures the security of all inventories, including but not limited to tools, supplies, equipment, furniture, and televisions

Replenishes supplies and inventory efficiently to minimize waste

Assists other departments with moving furniture and unloading supplies

Maintains and services pool and spa areas according to state and city regulations

Always maintains a professional image through appearance and dress

Meets with vendors and suppliers to discuss scope of, and materials used for, repair activities

Obtains pricing and bids as directed

May be required to act as Manager on Duty when needed

Ensures fair treatment and respect of employees and guests

Other duties as assigned by supervisor or management

QUALIFICATIONS:

Education/

Experience:

High School Diploma or GED equivalent. A minimum of two years supervisory experience in facilities maintenance, plant operations or engineering services for a hotel. Certification and/or License Requirement:
Professional certification and licensure if required by law. Minimum Type III EPA Certification for refrigerant reclamation and charging.

Skills:

Technical crafts (HVAC, electrical, plumbing, etc.). Specialization in these trades isdesired. An ability to advance knowledge in these areas is essential

Basic knowledge of and experience with carpentry, plumbing, mechanical repair and painting

Proficient communication

Adaptability

Customer service

Interpersonal skills

Attention to detail

Ability to monitor contractor and subordinates’ activity

Ability to read, write, and speak the English language

Working Conditions:

Will be required to work nights, weekends, and holidays

Will be required to work in a fast-paced environment

Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration

The noise level in the work environment and job sites can be loud

RELATIONSHIPS:

Internal:
General Manager, Assistant General Manager, Peers, line level associates and Field Operations at the corporate level

External:
Vendors - For purchasing and receiving supplies

Guests - To provide customer service

PHYSICAL/COGNITIVE ACTIVITES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job…