Owned Field Service Technician: Calibrations

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company
, is an industry leading hardware, software, and managed services provider.

MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Representative in our Field Service department. The primary focus of this role is setting up and calibrating new machines. Additional areas as needed will be: assisting with installs, filling in as support to the warehouse, and other duties as assigned while training onsite. Although this position will start onsite in our shop, the intent would be to move into a client–facing field service position.

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back‑up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

• High school diploma or equivalent.
• Valid driver's license.
• Strong interpersonal and communication skills.

• CompTIA A+ and Net+ certifications or willingness to attain certifications.
• Electro‑mechanical troubleshooting experience.

• Medical, Dental and Vision Insurance
• Short‑ and long‑term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401K+ Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other characteristic protected by applicable federal, state, or local law.