Senior Equipment Technician

Job Position: Senior Equipment Technician

Company: Pro Coffee Gear

Location:
Austin, Texas, USA

Type: Full-time

About Us:

Pro Coffee Gear is a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment. We serve cafés, roasters, restaurants, and serious home baristas with new and refurbished espresso machines, grinders, and accessories from the most respected brands in coffee. We're building a disciplined, data-driven growth engine - and paid media is a critical part of that foundation.

About the Role

We're looking for a Senior Equipment Technician to join our technical team and play a key role in maintaining and elevating our equipment quality standards.

In this role, you'll work hands-on with a wide range of coffee equipment-diagnosing, repairing, and refurbishing machines while leading complex technical work streams. You'll also mentor other team members and help build the processes and standards that support a high-performing operation.

This position is ideal for an experienced technician who enjoys solving complex problems, takes pride in quality workmanship, and is excited to expand into the specialty coffee space.

What You'll Do
Equipment Diagnostics & Repair

• Diagnose, repair, and refurbish espresso machines, grinders, brewers, and related equipment.
• Troubleshoot mechanical, electrical, and hydraulic issues across multiple brands and systems.
• Test and validate equipment performance to ensure it meets quality standards before shipment.

Technical Leadership & Project Ownership

• Lead technical repairs and refurbishment projects from initial assessment through completion.
• Work independently on complex issues while maintaining high standards of accuracy and efficiency.
• Support pre-sales and post-sales technical needs when required.

Process Development & Quality Standards

• Develop and document repair procedures, workflows, and best practices.
• Establish and maintain quality control standards across all equipment servicing.
• Conduct root cause analysis on recurring issues and implement long-term solutions.

Team Support & Training

• Mentor and train technicians and warehouse staff on tools, processes, and technical skills.
• Share knowledge to improve team capability and consistency.

Operations & Cross-Functional Collaboration

• Partner with operations and sales teams to provide technical expertise and product insights.
• Manage parts inventory, sourcing, and vendor relationships to support repair workflows.
• Contribute to continuous improvement initiatives to increase efficiency and scalability.

Requirements

• 4+ years of hands-on experience in equipment repair, maintenance, or a related technical field (e.g., appliances, industrial equipment, HVAC, automotive).
• Strong mechanical and electrical troubleshooting capabilities.
• Ability to read and interpret technical diagrams, schematics, and service manuals.
• Proven ability to manage multiple projects and work independently.
• High attention to detail and commitment to quality workmanship.
• Strong communication skills, including the ability to explain technical concepts clearly.
• Ability to lift and move equipment (50+ lbs).
• Interest in coffee equipment or willingness to develop expertise in the field.

Benefits

• Comprehensive training to help you build expertise in coffee equipment, regardless of prior industry experience.
• Ongoing professional development and technical learning opportunities.
• Clear path for career growth and leadership within a scaling company.
• Autonomy and ownership in a goal-oriented work environment.
• Exposure to a wide range of advanced and specialized equipment.
• Opportunity to work with an international team passionate about craftsmanship and quality.

Pro Coffee Gear is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.