Service Manager - Units

About the Role

In this full‑time role, you will be responsible for ensuring that the physical aspects of our apartment community meet both company standards and applicable laws.

We are looking for leaders who bring passion to their work, take pride in creating exceptional living experiences for our residents, and foster a culture of respect throughout the community. As a Service Manager, you'll lead by example, building strong relationships with residents, team members, and vendors while maintaining the highest standards of professionalism and accountability.

• Interview, hire, and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
• Be accountable for establishing and preparing a 24‑hour on‑call schedule for your team, and you must personally always be available in the event of snow, ice, or other on‑site emergencies.
• Partner with office team members to provide exceptional service and follow‑up to our residents on any maintenance issues that may arise.
• Manage and organize inventory of all maintenance materials.
• Establish a preventive maintenance schedule, make‑ready schedule, and general work order schedule for the team.
• Regularly inspect community buildings, including vacant units.
• Plan, assign, and direct the maintenance team.

• Base Pay: $65,000 – $68,000/year
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On‑Call Appreciation: $15/day for holding the on‑call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

• Monday – Friday: 8:30AM‑5:00PM
• Paid rotating on‑call participation required
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

• Active and valid driver’s license and personal vehicle.
• HVAC/EPA/CFC Certification preferred.
• One‑year certificate, 5+ years of related experience, or equivalent education and experience.

Additionally, if hired, overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.