On-Call Maintenance Technician — Emergency

TITLE:

Maintenance Technician
INTERNAL

TITLE:

Service Technician
STATUS:
Full Time

REPORTS TO:

Service Manager
FLSA STATUS:
Non-Exempt (Hourly)

OVERVIEW

The Service Technician is responsible for maintaining the physical condition and appearance of the site in a thorough, safe, and accurate manner by performing general maintenance tasks including service requests, turnover functions, and preventive maintenance.

Your role is to assist in maintaining a high-quality living environment for the residents. Required to be on the “on call” rotation and available for resident calls after-hours.

CORPORATE CULTUREAND THE OWNER’S STATEMENT

The Corporate Culture and the Owner’s Statement aretwo sidesof the same coin and therefore, they must beblended together, at all times. Every FRG employee must know that the Owner’s Statement and the Corporate Culture are equally integral and crucial to the management team’s success.

At the beginning of each year and sometimes during the year the corporate office willaddress all employees with a statement outlining the strategic goals and missionof our properties, setting the direction for the monthsahead. This communication serves to align all FRG employees with the Owner’s vision and foster a unified commitment to the success of theproperties.

FRG employees are expected to reflect the Corporate Culture and the Owner'sStatement in their everyday actions while contributing to the overall success and well-being of the Company.

ABOUT YOU
You take pride in your work.

You are a craftsman that takes pride in the quality of their work and the appearance of their property. Taking care of residents and doing things the right way—with efficiency—brings joy and purpose to your day.

You’re detail-oriented.

Whether it’s double checking an apartment before a move-in, making sure that lawns are neatly manicured, or making sure the drywall prep work looks great prior to painting, you have an eye for detail and you know that the smallest of details make all of the difference.

You’re committed to great service.

You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day. You also recognize that emergencies can happen any time, day or night, and you’re always ready to help our residents and your team members.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

1. Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
2. Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
3. Works as part of a team to ensure on a weekly and monthly basis that all property vacancy and turns are being completed in accordance with company timelines and standards
4. Works as part of a team to ensure on a weekly and monthly basis that company standards are being met regarding the property’s open service orders
5. Responsible to adhere to all safety policies and operate machinery and tools as required
6. Completes general maintenance repairs as assigned
7. Performs assigned in-house make-ready work
8. Responsible for 24-hour response to service requests and after-hours emergency maintenance
9. Performs and records preventative maintenance
10. Responsible for maintaining curb appeal on a daily basis
11. Maintains professional and timely communications with residents
12. Attends resident functions, creating a sense of community with staff and residents to ensure customer satisfaction and resident retention
13. Works as part of a team and assists team members as needed
14. Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

QUALIFICATIONS

1. High School Diploma or equivalent
2. One year of general maintenance experience
3. HVAC Certification a plus
4. Ability to repair plumbing systems, electronic systems and all major appliances
5. Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc.
6. Must…