Service Supervisor in Training; SSIT

Service Supervisor in Training (SSIT)

Aqua Smart Oil and Gas, LLC Marshall, Texas, United States Customer Service

ROLE AND RESPONSIBILITIES:

Duties of Service Supervisor in Training include but are not limited to—

• Learn to motivate team members, promote clear communication, and gain insights into directing task execution.
• Observe crew performance to provide constructive feedback and address crew-related issues, escalating to management as needed.
• Develop ability to create and manage crew schedules, coordinating with departments for resource allocation, and adjusting schedules based on operational demands.
• Serve as a customer contact, learning to address concerns professionally.
• Interact with customers in a professional and friendly manner, addressing their inquiries and concerns while maintaining a high level of customer satisfaction.
• Be trained in task communication, monitoring work quality, enforcing safety protocols, participating in safety meetings, and understanding investigation procedures.
• Provide updates on crew activities, maintain attendance records, and identify opportunities for efficiency and safety improvements while working with management on enhancements.
• Be trained with an emphasis on interdepartmental coordination, with the expectation to perform various tasks to support their learning and development.
• Operate specialized equipment in a safe and efficient manner, following company guidelines and best practices.
• Perform routine maintenance, inspections, and repairs on equipment to ensure optimal functionality.
• Demonstrate a strong commitment to safety by always following and modeling safety protocols and guidelines.
• Promote a safety-conscious culture within the team.
• Assist with rigging up and rigging down equipment, which may involve physical labor and manual tasks.
• Be willing and flexible to travel to various locations as required by the job.
• Work on a schedule of two weeks on and one week off, allowing for a healthy work-life balance.
• Performs other duties as directed by the Field Operations Manager(s) and Sr. Operations Manager.

• Able to read, speak and write English.
• High school diploma or equivalent.
• Relevant technical certifications or coursework is a plus.
• Able to work under stressful conditions at times.
• Must be able and willing to work long hours and weekly schedules that are not uniform on a day-to-day basis.
• Anticipated 14 on/7 off schedule, but willing to be flexible based on project schedules.
• Must have valid driver's license and reliable transportation.
• CDL Class A license with greater than 1 year of applicable experience is preferred.
• Previous Frac experience in equipment operation and maintenance is preferred. (Blender and Chem Add)
• Knowledge of Frac Fleet Operations and Frac Designs preferred.
• Strong interpersonal skills and a customer-centric approach.
• Excellent problem-solving abilities and attention to detail.
• May be required to walk for long distances, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance to reach high places.
• Must be able to lift to 50 lbs. to meet the needs of the company and its customers.
• Must be willing to travel and work in different environments.
• Specific vision abilities required include depth perception with the ability to focus.
• Close vision is needed to work on the computer system.
• Must possess good hearing as needed for work and safety compliance.
• Noise level could be moderate to very loud.
• Occasionally required to work near moving mechanical parts and equipment.
• Extensive travel to and from projects and various field assignments is required.
• Strong work ethics of integrity and honesty striving for excellence in all activities employing accompanying communication.
• Dependable, reliable, and capable of fulfilling responsibilities.