Bilingual; English​/Korean Customer Service Supervisor

Salary Range: $67,000 to $75,000

Schedule:

ALL SHIFTS (1st, 2nd & 3rd)

• Serve as the go-to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to resolve issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

• Bilingual fluency in English & Korean (required)
• Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem‑solving abilities
• Experience in logistics, supply chain, or warehousing is a plus

You’ll be at the heart of customer engagement, operational alignment, and team leadership — all while contributing to one of the fastest‑growing logistics organizations in the industry.

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

• Varying temperatures, including but not limited to refrigerated or non‑climate‑controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel‑toed shoes, safety glasses, and high‑visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate‑controlled.

We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. We prohibit discrimination and harassment of any type, including but not limited to discrimination based upon race, religion, national origin, gender identity, age, disability, and other protected characteristics. CJ Logistics is a proud Equal Employment Opportunity and affirmative action employer and participates in the E‑Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may change at any time.