Care Coordinator

Care Coordinator

Department:
Community Mental Health and Counseling

Status:
Full-time

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting‑edge, person‑first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self‑advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

The Care Coordinator will focus on coordinating care across all services for Colbert and Williams consent decree class members. This position will be responsible for working with subcontractors, managed care companies, and health providers to ensure all needs are met for class members transitioning from nursing care facilities to community‑based living, and providing continued support after transition.

• Coordinates with managed care companies, community providers, medical professionals, subcontractors, and others to ensure needs are met for consent decree members.
• Obtains approval and funding for specialized equipment, medical care, procedures, and home modifications to meet the needs of consent decree members.
• Provides consistent follow‑up with members and providers to ensure that services are appropriate and effective.
• Provides guidance and direction to service teams to ensure quality services are being provided in collaboration among all providers.
• Consults with medical professionals to assist in determining medical needs.

• Ensures delivery and/or coordination of all community services are in compliance with DHS Rule 132/140, CARF standards, agency mission, agency policy and procedure, program guidelines, and best practice.
• Uses sound business and customer service practices in providing support to internal and external customers.
• Seeks continuous learning about best practices in community‑based services.
• Collaborates with other teams and staff to enhance services.
• Meets requirements and maintain compliance of applicable licensing, funding, accreditation and other state/federal regulatory agencies, including safety requirements and agency policies and procedures.
• Performs other duties/tasks as needed and/or assigned.

• Bachelor’s Degree in human services preferred, will consider Bachelor’s degree in nursing with active nursing license.
• Knowledge and/or experience in mental health services.
• Minimum of one year’s experience working with individuals with psychiatric disorders and working knowledge of the recovery model preferred.
• One-year case management, care coordination, linkage, outreach, and/or community support experience preferred.
• Ability to work in a variety of environments and willingness to provide services in location most convenient to the individual served.
• Valid Illinois driver’s license and documentation of current auto insurance, with a good driving record and private transportation available.
• Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance:
  Basic Life/AD&D and Long‑Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open‑door, team‑building concept supports both agency goals and employee success.