Pre-Registration Specialist

Keystone Advisors is looking for a Pre-Registration Specialist to support one of our healthcare clients in Matteson, Illinois.

Hybrid position.

The Pre-Registration Specialist collects information to preregister patients, verifies insurance eligibility, and/or other payment sources. The scope of services will include, but is not limited to, outpatient services, same day procedures, and other ambulatory and hospital-based services. This role will also identify and determine order of priority for coordination of benefits (COB), respond to customer concerns, and report status to Supervisor or Manager.

• Uses available reporting or schedules to identify patients needing pre-registered for services.
• Contact patients via telephone to pre-register prior to scheduled appointments.
• Conducts initial screening of self-pay patients to determine eligibility for financial assistance of hospital-based outpatient services.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Obtains and updates all necessary demographic and insurance information.
• Contacts insurance companies to verify eligibility and benefits and obtain pre-authorizations within established time frames.
• Correctly document notes and activities performed on a patient account.
• Answers all inbound phone calls in an efficient and professional manner.
• Adheres to key performance indicators (KPI's) to meet departmental and organizational pre-registration goals.
• Performs other duties as assigned.

• Knowledge and understanding of Federal, State, and local healthcare regulations.
• Knowledge of Microsoft Office Suite.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Ability to follow HIPAA standards and comply with patient confidentiality policies.
• Ability to multi-task and meet quotas and deadlines.
• Demonstrate diligence, accuracy, and precision.

• High School diploma or GED equivalent.
• Three (3) years of experience in patient access or patient registration in a health care setting.
• One (1) year of data entry experience.

• Prior call center experience.

• Competitive Salary
• Paid Time Off
• Health, Vision & Dental Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• 401(K)
• Life Insurance