Case Manager

Case Manager

Department:
Community Mental Health and Counseling
Status:
Full-time

At Sertoma Star Services, we’re on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining over 125 years of expertise in providing cutting‑edge, person‑first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self‑advocacy and personal success.

As a Case Manager, you will provide community support services that focus on community integration through generalization of skills within the community setting. You will also assist consumers in gaining access to resources needed during their recovery process.

• Directly deliver services in accordance with applicable Rule 132 program requirements.
• Schedule and document all billing activities to meet departmental deadlines, time frames and productivity standards.
• Maintain proficiency using the most current information and technology systems available to function efficiently within the department.
• Independently transport consumers in compliance with agency policy and procedure.

• Completes all annual documentation required to maintain consumer records.
• Provide 60% of community support individual or group services off‑site.

• Answer intake calls and complete phone screenings for individuals requesting services.
• Schedule initial intake appointments.
• Update intake spreadsheets to track demographics.
• Link consumers on waitlists to providers/community resources when necessary.
• Complete standing orders for transportation.
• Coordinate transportation.
• Complete consumer exit interviews.

• Facilitate on‑site educational individual and group services that focus on developing coping skills needed for symptom management and increasing skills needed for personal growth.
• Assist consumers in gaining access to financial support and maintaining benefits.
• Assist consumers in gaining access to resources needed during the recovery process.
• Provide support in addressing immediate and basic needs of individuals served.
• Manage multiple demands with flexibility in adapting to new challenges while maintaining priorities.
• Maintain updated demographic and administrative information in the consumer Electronic Clinical Record.

• Respect rights and responsibilities of persons served and function as an advocate.
• Exhibit professional conduct and appearance throughout all work environments in compliance with department standards.
• Maintain open and effective communication with agency and provider staff, family and others in response to consumer needs.

• Schedule and update status billing activities on a daily basis in the Electronic Clinical Record.
• Complete all billing notes by the end of the business day every Wednesday for the week prior.
• Adhere to Rule 132 guidelines for completion and standards of clinical documentation.
• Report and document consumer incidents in the Electronic Clinical Record.
• Submit authorizations to ensure approvals and payment of service delivery.

• Bachelor’s degree in psychology, counseling, social work, or a related human services field is required within six (6) months of hire or the equivalent of a Mental Health Professional (Bachelor’s degree in any field plus 5 years of supervised experience in a mental health or human services field).
• Minimum of one year experience working with individuals with mental illness and working knowledge of the recovery‑model preferred.
• One year case management, linkage, outreach, and/or community support experience preferred.
• Experience with Medicaid Rule 132…