Food Beverage Manager

Benefits:

• Employee discounts
• 401(k)
• Competitive salary
• Paid time off
• Property:
  Delta Hotels Matteson Chicago & Fairfield Inn & Suites Matteson Chicago
  
  Location:
  
  500 Holiday Plaza Drive, Matteson, IL 60443

Garnet Hotels is seeking a passionate, hands‑on Food & Beverage Manager to lead daily Food & Beverage operations at our dual‑brand Marriott property in Matteson, Illinois. This position oversees Applebee’s, hotel breakfast service, banquet functions, lounge operations, and other Food & Beverage outlets. The Food & Beverage Manager is responsible for delivering excellent guest experiences while maintaining Marriott, Applebee’s, and Garnet Hotels standards.

This is an operations‑focused position. The successful candidate must spend approximately 80% of scheduled working time actively leading outlet operations, coaching associates, engaging with guests, and monitoring service execution.

• Lead daily operations for Applebee’s, breakfast service, banquets, lounge service, and other Food & Beverage outlets.
• Maintain a visible leadership presence during peak meal and event periods.
• Ensure Marriott, Applebee’s, and Garnet Hotels standards are consistently followed.
• Conduct daily pre‑shift meetings and provide ongoing coaching.
• Develop and conduct weekly service training for Food & Beverage associates.
• Recruit, train, coach, and develop supervisors and hourly associates.
• Monitor guest feedback, online reviews, and satisfaction scores.
• Handle guest concerns and implement service‑recovery plans.
• Prepare schedules and manage labor according to business needs.
• Assist with inventory, purchasing, receiving, and cost control.
• Monitor food and beverage quality, waste, and profitability.
• Support banquet functions and special events.
• Ensure compliance with health, sanitation, food‑safety, and liquor regulations.
• Promote a positive, respectful, and accountable work environment.
• Partner with hotel leadership to improve service and financial performance.

• Minimum five years of Food & Beverage management experience, preferably in a hotel or full‑service restaurant.
• Strong knowledge of restaurant, banquet, bar, and hotel Food & Beverage operations.
• Proven experience leading, coaching, and developing teams.
• Experience with scheduling, labor management, inventory, purchasing, and cost control.
• Strong guest‑service, communication, and conflict‑resolution skills.
• Excellent organizational and problem‑solving abilities.
• Serv Safe Food Manager certification or ability to obtain it upon hire.
• BASSET certification or ability to obtain it upon hire.
• Ability to work mornings, evenings, weekends, and holidays.
• Marriott experience is preferred.
• Applebee’s or casual‑dining management experience is a plus.

We are looking for a leader who enjoys being in the operation—not behind a desk. The ideal candidate leads by example, develops associates, engages with guests, and maintains high service standards across every outlet.

• Marriott hotel travel discounts, subject to eligibility
• Career‑development and advancement opportunities
• Supportive leadership team
• Collaborative and service‑focused work environment
• Opportunity to help launch and develop a premier dual‑brand property

Delta Hotels Matteson Chicago and Fairfield Inn & Suites Matteson Chicago, managed by Garnet Hotels, are Equal Opportunity Employers. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.