In-Room Dining Server

Benefits:

• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off

Department: Food & Beverage

Reports To: Food & Beverage Manager / Director of Food & Beverage

Position Type: Full-Time / Part-Time

Hourly Rate: $9.25 per hour + tips

Schedule: AM and PM shifts; schedules will vary between 6:00 AM-11:00 AM and 4:30 PM-10:00 PM

Availability: Open and Flexible, including weekends and holidays

The Delta Hotels In-Room Dining (IRD) Server is responsible for providing professional, efficient, accurate, and personalized food and beverage service directly to hotel guests in the comfort of their guest rooms
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This position is an important extension of the Delta Hotels guest experience and requires an individual who understands that In-Room Dining is more than delivering food—it is an opportunity to provide discreet, attentive, accurate, and elevated hospitality
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The IRD Server is responsible for accurately entering and processing guest orders, coordinating with the culinary team, delivering food and beverages promptly, maintaining proper presentation, retrieving trays and equipment, and ensuring the IRD operation remains clean and organized.

The successful candidate must be dependable, professional, personable, detail-oriented, and comfortable working independently while maintaining close communication with the kitchen and Food & Beverage leadership.

This is a cashless hotel. The successful candidate must have previous Toast POS experience and be comfortable accurately processing all guest transactions electronically.

• Provide professional and courteous In-Room Dining service to hotel guests.
• Accurately receive and confirm guest food and beverage orders.
• Enter orders accurately into the Toast POS system
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• Confirm guest room number, order details, special requests, and delivery instructions.
• Coordinate with the culinary team to ensure orders are prepared accurately and promptly.
• Verify every order for accuracy and completeness before leaving the kitchen.
• Deliver food and beverages to guest rooms promptly and professionally.
• Ensure food and beverages are transported safely and appropriately.
• Present meals and beverages according to established Delta Hotels standards.
• Confirm that all requested condiments, utensils, napkins, and additional items are included.
• Handle guest requests and questions professionally.
• Communicate delays or unavailable items to guests and management promptly.
• Retrieve trays, carts, and service equipment according to established procedures.

Previous Toast POS experience is required.

The IRD Server must be comfortable using Toast for all applicable ordering and payment functions.

Responsibilities include:

• Accurately enter food and beverage orders into Toast.
• Confirm guest room numbers and order information before submitting orders.
• Process guest payments through the hotel's cashless payment system
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• Accurately process credit/debit and other approved electronic payment methods.
• Apply authorized discounts, adjustments, or service charges according to hotel procedures.
• Review guest checks for accuracy before processing payment.
• Follow all hotel procedures regarding electronic payments.
• Protect guest payment information and maintain confidentiality.
• Immediately report payment or POS discrepancies to management.
• Demonstrate proficiency navigating Toast during busy service periods.
• Maintain accuracy and efficiency when processing multiple orders.

No cash transactions are conducted at the hotel.

The IRD Server is a direct representative of Delta Hotels by Marriott and is expected to consistently demonstrate Marriott hospitality standards.

• Greet guests warmly and professionally.
• Demonstrate genuine hospitality while respecting guest privacy.
• Anticipate guest needs whenever possible.
• Maintain a polished, professional, and discreet presence.
• Demonstrate urgency while maintaining quality and accuracy.
• Use professional language and communication at all times.
• Protect guest privacy and confidentiality.
• Provide appropriate service…