Onsite Technical Coordinator

• Base Pay $30.00 - $33.00 / Hour
• Job Category Operations, #IS Accelerator
  26, Aug
  26
• Manage Others Yes

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

Intelli Source is seeking an Onsite Technical Coordinator to provide hands-on technology and IT support within a fast-paced onsite operation. This role will serve as a primary point of contact for employees needing assistance with IT equipment, system access, hardware troubleshooting, and general technical support. The ideal candidate is organized, technically capable, customer-service oriented, and comfortable managing both IT assets and day-to-day help desk requests in a high-volume environment.

Contract Duration:
Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

• IT asset check-in/check-out: manage the daily issuance, return, tracking, and accountability of laptops, desktops, monitors, handheld devices, scanners, peripherals, and other company technology assets.
• Asset inventory management: maintain accurate inventory records, equipment assignments, serial numbers, asset tags, equipment condition, and available inventory. Conduct routine audits and reconcile discrepancies.
• Hardware troubleshooting: diagnose and resolve basic hardware issues involving laptops, desktops, monitors, docking stations, keyboards, mice, scanners, printers, cables, and other peripheral devices.
• IT help desk support: provide tier 1 technical support to onsite employees experiencing technology, hardware, software, connectivity, password, login, or system-access issues.
• Ticket management: create, document, prioritize, track, and resolve IT support tickets in accordance with established service-level expectations. Escalate issues requiring advanced technical support to the appropriate IT team.
• New hire support: partner with operations, training, HR, and IT teams to ensure equipment, technology access, and workstations are prepared for new employee onboarding.
• Technology readiness: conduct routine inspections of workstations, equipment, shared technology, and support areas to identify and address potential technology issues before they impact operations.
• Issue resolution: troubleshoot common issues related to Windows-based computers, network connectivity, printers, peripherals, applications, user accounts, and basic software functionality.
• Documentation: maintain accurate records of support activity, recurring issues, asset movement, equipment repairs, replacements, and escalations.
• Cross-functional partnership: work closely with onsite leadership, corporate IT, HR, operations, training, and other support teams to quickly resolve technology needs and minimize operational downtime.
• Customer service: provide professional, responsive, and approachable technical assistance while clearly communicating solutions to employees with varying levels of technical knowledge.
• Process compliance: follow established IT security, data protection, equipment handling, asset management, and technology-use policies.

• High school diploma or equivalent required; associate degree, technical certification, or related IT education preferred.
• 1-3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or a related role preferred.
• Experience troubleshooting computers, monitors, printers, scanners, peripherals, and other workplace technology.
• Basic understanding of Windows operating systems, Microsoft 365 applications, network connectivity, user accounts, and password/access troubleshooting.
• Experience with IT ticketing or help desk systems preferred.
• Experience managing technology inventory, asset tracking, or equipment deployment preferred.
• Strong attention to detail and ability to maintain accurate asset and service records.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Ability to troubleshoot issues independently while recognizing when escalation is required.
• Comfortable working in a fast-paced onsite environment supporting employees and operational leadership.
• 18 years or older
• Because this is a safety-sensitive position, job offers extended to candidates will be contingent on your ability to successfully clear post-offer criminal background screening and drug testing. Qualified Candidates must be authorized to work in…