Service Manager

Service Manager

Ginkgo Residential is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Southeast.

As we continue to grow, we are seeking passionate professionals who are committed to excellence and driven by our core values:
People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These values guide how we serve our residents, support our teams, and operate our communities.

The Service Manager is responsible for leading and managing all maintenance operations at the property. This includes oversight of preventative, corrective, routine, emergency, and cosmetic maintenance, as well as the apartment make-ready process.

This role ensures the community is maintained to the highest standards while delivering exceptional service to residents, developing team members, and operating efficiently within budgetary guidelines.

Key responsibilities include:

• Leading, coaching, and developing the service team, fostering a culture that reflects Ginkgo's values and promotes accountability and growth
• Planning, scheduling, and assigning daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
• Overseeing all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
• Ensuring service requests are completed with a strong focus on resident satisfaction putting People First in every interaction
• Coordinating and managing third-party vendors and subcontractors; assisting in the bidding process and ensuring quality and cost control
• Operating within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
• Performing regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
• Maintaining inventory, ordering supplies, and managing purchase orders and invoices through property management systems
• Ensuring compliance with all safety regulations, company policies, and local/state requirements
• Participating in on-call rotation and responding to after-hours emergencies as needed
• Promoting sustainable practices in maintenance operations, supporting Ginkgo's commitment to being Rooted in Sustainability
• Continuously improving processes and developing team capabilities to Cultivate & Elevate performance

Qualifications/requirements include:

• Minimum of 3 years of maintenance experience (multifamily required)
• Minimum of 2 years of experience managing at least two direct reports
• HVAC, EPA, and CPO certifications
• Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
• Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and act decisively with purpose
• Valid driver's license
• Availability for rotating weekends and on-call emergency maintenance

Key physical demands include:

• Lifting & Carrying:
  Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50–100+ pounds)
• Mobility & Stamina:
  Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning:
  Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing:
  Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity:
  Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions:
  
  Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
• Strength & Endurance:
  Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing:
  Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability:
  Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
• Travel:
  Ability to operate a motor vehicle and travel between properties or locations as needed

We provide a supportive environment that encourages professional growth and advancement while living our value to Cultivate & Elevate our team members. Our comprehensive total rewards package includes:

• Competitive pay with performance incentives
• Comprehensive benefits:
  Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

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