Desktop Support Analyst

Description We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.

Responsibilities:

- Reset passwords and address user access concerns to ensure smooth system functionality.

- Diagnose and resolve technical issues related to hardware and software in a timely manner.

- Collaborate with the Impact IT Team to support system-related tasks and organizational projects.

- Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.

- Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.

- Monitor and optimize system performance to ensure hardware and software run efficiently.

- Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.

- Offer occasional on-call support during night shifts to address urgent IT needs.

- Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.

- Adhere to government security standards and protocols in all IT operations. Requirements - Minimum of 3 years of experience in desktop support or related IT roles.

- Proficiency in computer hardware troubleshooting and maintenance.

- Experience with backup technologies and configuration management.

- Strong knowledge of Microsoft Office 365 applications.

- Familiarity with VOIP (Voice Over IP) systems.

- Ability to collaborate effectively with teams to support IT projects.

- Strong problem-solving and communication skills.

- Willingness to provide occasional night shift support as needed. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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