Vehicle Inspector

Overview

ACV is a technology company transforming how dealers buy and sell cars online. ACV Auctions Inc. (ACV) builds trusted, efficient digital marketplaces with data-driven solutions for sourcing, selling and managing used vehicles with transparency and insights. ACV focuses on health, physical, financial, social and emotional wellness of teammates and offers a comprehensive benefits package.

ACV is a dynamic, people-first company with a culture of growth and autonomy. We hire people who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere. We are seeking individuals who want to join us on a journey to revolutionize the automotive industry.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect and write condition reports, listing vehicles to sell on the auction platform.
• Take multiple photos (overall and damage) and match them to a vehicle, then upload to the image server using the company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to use ACV Auctions digital platform.
• Perform additional duties as assigned.

• 1 year of experience in the automobile field (body, paint and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving aptitude with resourcefulness and innovative approaches.
• Proven ability to work independently with minimal supervision while collaborating in a team.
• Excellent communication to understand customer needs and expectations.
• Valid driver’s license and a valid, registered and insured motor vehicle.
• Knowledge of system capabilities and relevant software/web-based applications.
• Ability to perform manual labor (standing for extended periods, lifting up to 25 lbs or more, bending, squatting).
• Ability to drive both manual and automatic transmission vehicles.
• Vision abilities to identify small defects around and underneath vehicles.

• Multiple medical plans including a high-deductible, low-cost option.
• Company-sponsored short-term disability, long-term disability, and life insurance.
• Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/, and accident and critical illness insurance.
• Generous paid time off options, including uncapped vacation days, paid sick leave as required by state/local law, holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law.
• Employee Stock Purchase Program with opportunities to earn stock in the company.
• Retirement planning through the company’s 401(k).

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture where every individual is welcomed and empowered. ACV is an equal opportunity employer and does not discriminate based on sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of personal information, please see our Privacy Notice. No immigration or work visa sponsorship is provided for this position.