Assistant Manager, Custodial Services

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Support the oversight of custodial operations and contract services to ensure a clean, safe, and compliant campus environment. Assist in managing custodial contracts, monitoring service quality, coordinating operations, and supporting performance tracking and reporting. Contribute to operational efficiency and customer satisfaction across campus facilities. Flexibility to work evenings, weekends, or holidays as needed.

• Assist in oversight of custodial contracts to ensure compliance with service agreements and standards.
• Monitor and inspect custodial services to ensure quality, safety, and regulatory compliance.
• Support coordination of custodial operations including event setup, cleaning, and special requests.
• Manage and track work orders using CMMS and ensure timely completion.
• Assist in contract administration including documentation, invoice review, and service tracking.
• Coordinate with vendors and contractors to ensure proper service delivery and procurement compliance.
• Collect, analyze, and report operational data to support decision‑making and performance improvement.
• Assist in budget tracking, expense forecasting, and preparation of operating and capital requests.
• Serve as liaison between custodial contractors and campus departments to resolve issues.
• Respond to operational issues and emergencies to ensure timely resolution and continuity of services.

• Perform other duties as assigned.
• Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.

• Knowledge of custodial procedures, cleaning techniques, and safety standards
• Knowledge of contract management and service delivery oversight
• Knowledge of CMMS systems and facility operations processes
• Strong communication (written and verbal) skills
• Organizational and problem‑solving skills
• Customer service and relationship management skills
• Proficiency in Microsoft Office and basic systems
• Ability to manage multiple priorities and work independently
• Ability to supervise/coordinate contracted services
• Ability to analyze data and generate reports
• Ability to maintain effective working relationships
• Ability to work flexible schedules including nights/weekends

Medium Work – Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting. Incumbents may be subjected to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises.

Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Frequent physical effort required.

Associate degree from an accredited institution and two (2) years of related experience in contract or facilities management. One (1) year of supervisor or lead experience, or one (1) year in a custodial supervisory or lead role. Experience working with service contractors.

Valid Texas Driver’s License and insurability with the college's insurance carrier. Individuals hired for this position may be required to drive a company vehicle. A Motor Vehicle (MVR) Report will be run in conjunction with the background check during the contingent offer stage and annually/bi‑annually for the duration of employment. Candidates who fail the original background/MVR report or subsequent MVR reports may not be hired and/or terminated based on the results of the report.

Security Sensitive: candidates will be subject to a criminal background check.

The above description is an overview of the job. It is not intended to be an all‑inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.