Lead Maintenance Technician - Regional Operations Specialist

Position Overview

Regional Operations Specialist – Lead Maintenance Technician, based in the DC Metro area. The role assists in the leadership of maintenance operational success throughout the KETTLER portfolio and requires local and multi‑state travel. The incumbent must adapt quickly, assess needs, provide multi‑site leadership, demonstrate excellent customer service, and assist in maintaining community curb appeal, preventive maintenance, resident and common‑area service requests, and physical site operations.

Compensation: $65,000 – $75,000

• Serve as a brand champion and subject matter expert in the KETTLER platform.
• Lead by example to maintain a professional image, positive climate, and contribute to a high‑performing, engaged, customer‑focused team.
• Deliver a positive customer experience, quality living environment, and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Perform repair of all apartment/building interior and exterior areas.
• Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community.
• Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements.
• Sustain peak efficiency operation levels for all property components.
• Support the Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI.
• Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary.
• Demonstrate high‑level customer service by treating residents and others with respect, responding to maintenance‑related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency.
• Perform preventive maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
• Complete the “make‑ready” process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move‑ins by conducting the pre‑move‑out inspection, creating a “punch” list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Maintain a working cell phone in order to perform administrative tasks, remain connected with the community team, and take calls for after‑hour emergency maintenance, including nights and weekends on a rotational basis.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

• Three or more years of experience in the maintenance field.
• Current, valid driver’s license.
• Universal EPA/CFC Certification.
• Proficiency in appliance, electrical and plumbing repair.
• Strong understanding and experience with HVAC repair.
• Excellent English communication skills, both verbal and written.
• Availability to take calls for after‑hour emergency maintenance, including nights and weekends on a rotational basis.
• Reliable transportation to respond to on‑call emergencies.
• Ability to travel to regional locations outside the DMV when requested.
• Excellent verbal and written communication skills in English and the ability to interact with residents and internal and external customers in a positive, professional manner.
• Physical ability to walk the grounds and apartments, ascend stairs, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

• Paid Time Off
• Health, dental, vision insurance; life insurance; prescription coverage
• Tax‑advantaged spending accounts (HSA or FSA)
• 401(k) retirement plan with company match