Vehicle Inspector

ACV Overview

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We transform the automotive industry with innovative, user‑designed, data‑driven applications and solutions, building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles with transparency and insights once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

Our network of brands includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital, ACV Capital, True
360, and Data Services.

• Multiple medical plans including a high deductible, low cost health plan
• Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

ACV Auctions is seeking an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Inspectors are the face of our company, they know a ton about cars, and love to talk about them – explaining to our clients what they need to know in a way they can understand. They have boundless energy, work tirelessly to ensure our clients get nothing but the best, and are meticulous, ensuring nothing gets by them.

At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service, and our Inspectors deliver this to our customers every day.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conduct inspections of vehicles at dealerships, auctions, and off‑lease sites to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up‑sell or cross‑sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple overall and damage photos, match them to a vehicle, and download them to the image server using the company‑issued smartphone.
• List inspected wholesale vehicles using the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

• 1 year(s) of experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, needed/job‑relevant software packages, and web‑based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Trust & Transparency | People First | Positive Experiences | Calm Persistence |…