More jobs:
Customer Service Representative
Job in
Melrose Park, Cook County, Illinois, 60161, USA
Listed on 2026-06-26
Listing for:
Interlake Mecalux, Inc.
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
The Customer Service Representative role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.
Responsibilities- Resolve high volume of customer calls and emails in a timely manner
- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability, and product information
- Process all incoming requests for shipment information from both internal and external based customers
- Serve as back-up to Receptionist. Attend to the front desk, take and transfer incoming calls, greet and direct visitors, sort mail, book travel arrangements.
- Assist Inside Sales with administrative tasks. Help respond to RFI’s, help direct leads to the appropriate person, respond to simple RFI’s when possible.
- Assist in filing and archiving within the customer service department.
- Complete reports using SAP and MS Excel
- Bachelor’s Degree in Business Administrative, Communication, or related field of study.
- Proficiency in basic math (add, subtract, multiply, divide, understand calculations related to percentages, basic algebra)
- Intermediate Excel Skills. Familiarity with VLOOKUP, pivot tables, formulae, etc.
- Ability to complete a high-volume amount of work while remaining detail-focused. High sense of urgency.
- Ability and desire to work on-site, in-office at our Melrose Park, IL location 100%. No Hybrid or telework available.
- Bilingual English/Spanish is ideal
- Competitive compensation
- Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement
- 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
- Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
- Possibility for telework days, depending on position, with flexible make-up time for exempt employees
- Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
- Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×