Customer Service​/Appointment Scheduler

CXI Trucking – Melrose Park, IL

Immediate Opening:
Customer Service Representative / Office Clerk

Position Type: Full-Time
Pay: $21.50/hour
Schedule: Monday through Friday | 7:00 AM – 3:30 PM

CXI Trucking seeks a Full Time Customer Service Representative to work in our office in Melrose Park, IL. This position will be responsible for frequent and accurate communication with customers, vendors, and CXI personnel.

• Enter pickups from submissions via E-mail or phone
• Initiate and Respond to heavy volume of phone calls and emails from customers
• Coordinate and Schedule delivery appointments with the customers
• Work closely with Dispatch and other departments to ensure prompt and accurate deliveries
• Interacting with customers/shippers, carriers/agents via email and phone
• Answer inquiries and resolve issues;
• Miscellaneous paperwork processing, reporting, and other related duties.

• Customer Service experience
• Experience managing high call and email volume
• Excellent verbal and written communication skills
• Detail-oriented with ability to analyze information skillfully
• Equivalent job experience would also be considered
• Experience with scheduling freight deliveries in the transportation industry is a HUGE PLUS!
• 1 year(s):
  Customer Service Experience or the equivalent.

Competitive wages!

An Equal Opportunity Employer.