Customer Service Representative III - Melrose Park, IL

Customer Service Representative III - Melrose Park, IL

Pay Range: $25.77-$32.21

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process. This role primarily focuses on our Air Export division.

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer air exports service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Responds promptly and professionally to customer needs.
• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
• Gathers and analyzes information skillfully.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintainandfile reports.
• Process pick-up requests and enter datain the system.

• Education and Experience:
  
  High School Diploma or GED;
  Three to four years related experience. Three to four years industry experience, preferred.
• Skills:
  
  Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics:
  Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

Information provided is true and accurate. False statements or information will result in the application voided.

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.