Team Lead, Customer Care & Escalations
Job in
Melrose Park, Cook County, Illinois, 60161, USA
Listed on 2026-08-06
Listing for:
PLS
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead who will supervise escalated customer interactions and coach representatives to resolve complex inquiries. You will ensure accurate records, deliver high-quality service, and align with policies and laws in a fast-paced environment.
The role requires prior contact center experience, leadership, and strong communication skills in English;
Spanish ability is a plus.
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