Air Export Gateway Agent

Job Description

Provide excellent customer service – both internal/external whether verbal or email.

• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors.
• Ability to work without constant supervision - self motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.
• Process export gateway shipments by working closely with immediate counterparts in the air export departments in the region. This includes receiving cargo (if from another origin), booking the cargo, processing consolidation paperwork, and scanning all documents into our document imaging system.
• Maintaining positive vendor relations.
• Constant communication with the warehouse staff during the consolidation process to ensure quality and compliance as shipments are received and tendered to our vendors.
• Dispatching and overseeing all airport transfers and pickups with local trucking vendors.
• On-going commitment to quality and data integrity, responsible for daily updating and monitoring of various reporting tools.
• Detailed attention to CASS accounting and local accounting to ensure we are paying our bills timely and correctly.
• Responsible for the management of our capacity through posted consolidation schedules and booking additional space as needed.
• Responsible for making sound financial decisions that affect the profitability of the department as related to the processing consolidations.
• Assist the gateway manager and supervisor in managing vendor performance by attending meetings with vendors and evaluating performance through cycle time reports and consolidation reports.
• Maintain and update all posted tariffs from our vendors.
• Required 52 hours of training per year.
• Constant self‑development.
• Perform other functions as necessary or as assigned.

• Knowledge:
  Bachelor’s Degree (B.A.) from a four-year college or university preferred.
• Skills:
  
  Effective interpersonal skills; ability to relate to internal peers at different levels as well as external customers and vendors; proficient with Microsoft Word, Excel, and PowerPoint; familiar with standard email programs.
• Abilities:
  Ability to work without constant supervision within a fast‑paced work environment; self‑motivation and attention to detail required; assuming the role of a leader and taking charge of situations is also desired.

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long‑Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $20.00–$28.00 per hour. Based on education and experience.

All your information will be kept confidential according to EEO guidelines.