Transcon Customer Service Agent

Job Description

• Mastering our customers’ standard operating procedures (SOP).
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Collaborating with management
• Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
  • Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
  • Customers shipments are delivering per KPI’s, RDL’s and SOP’s
  • Exceptions are managed and resolved immediately.
• Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
  • Status Reports sent out daily to customers. Delays are notated with reasons for the delay.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Always meet compliance to regulations internal and external in accordance with government regulations.

• Proactively promote the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
• Attend branch meetings and accumulate the required number of training hours.

Qualifications

• Knowledge of the Chicagoland area.
• Six months to one-year related experience in Domestic operations.
• Operations/Industry Knowledge preferred
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels
• Excellent organizational skills, time management skills in addition to a professional attitude
• Great attitude and background based on compliments from customers and coworkers
• Strong MS Office skills including Excel, PowerPoint, and One Note
• The position pays $20.00-$28.00 per hour based on experience and education

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus