Area Supervisor

About Ross

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings—all while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities and ideas of those who work and shop with us.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Manager on Duty. Area Supervisors open and close the store, supervise associates, maintain a friendly, easy‑to‑shop environment, ensure proper merchandise presentation, and maintain a clean work area.

They also execute and supervise company‑wide operational processes as needed.

• Understands that safety is the number one priority and practices safe behaviours in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, immediately correcting or reporting any unsafe conditions or practices.
• Responsible for building security, including entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits, tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.

• Treats all customers, associates and other leaders with respect.
• Demonstrates courtesy, friendliness and professionalism at all times and recognizes associates through company recognition programs.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code and ensures all associates adhere to it.
• Keeps all areas of the store clean, well‑maintained and merchandised to standard and is responsible for daily trash removal.

• Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks and following up per company best practice.
• Responsible for receiving merchandise trucks when needed, processing all merchandise with a sense of urgency and ensuring receipt of all non‑merchandise inbound deliveries.
• Maintains cleanliness and organization of all stockrooms, assists with deliveries and placement on the sales floor, ensures back‑stock is secured and processed, and practices merchandising in the department including back‑stock.
• Works to reduce loss due to damage, follows monthly presentation guidelines, performs floor moves, promo signing and re‑wraps as required.

• Understands and complies with the Loss Prevention Awareness Program and maintains a strong customer‑service presence on the sales floor.
• Demonstrates integrity, safeguards confidential and cash information, and maintains the PVM system.
• Conducts “Code 50” package inspections and executes all company best practices to maximize productivity.

• Ensures associates perform to company standards at the front end and sustains pace, energy and presence.
• Trains and coaches associates on cash registers, shortage control policies…