Senior Sales and Operations Coordinator

Senior Sales and Operations Coordinator – US

Location:

Melrose Park, IL, 60160

Req #: 69154

The Senior Sales and Operations Coordinator is the first point of contact when you walk into a Herc Rentals branch or dial a phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with
• Continue to open accounts and prescreen customers using eApply

• High school or GED required, College Degree preferred
• 2 - 4 years of related experience
• Must be fluent in Rental Man
• Fluent with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• A valid driver's license with a clean driving record

• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers
• Decision Making/Judgement
• Initiative
• Planning
• Personal Organization
• Adaptability/Flexibility
• Teamwork

$26.44 per hour

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

• 401(k) plan with company match
• Employee Stock Purchase Program

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.